Plantagotchi Shipping Policy – Global Delivery & Tracking
Plantagotchi Shipping Policy – Fast, Reliable Global Delivery
Last Updated: May 1, 2025
Welcome to Plantagotchi’s Shipping Policy page. We are committed to delivering your AI-powered plant companion efficiently and safely, no matter where you are in the world. This Shipping Policy outlines important details regarding delivery times, carriers, customs, tracking, and what to expect after placing an order.
🌍 Global Shipping Partners
Plantagotchi proudly partners with leading international shipping carriers such as FedEx, SF Express, DHL, UPS, and EMS, who collaborate with local couriers to deliver straight to your doorstep. We offer flat-rate worldwide shipping on all orders. This Shipping Policy ensures you stay informed at every step.
🧾 Order Processing & Payment Verification
You will be charged at the time of placing your order. All payments are subject to verification and approval before shipping, which may take a few days. To protect against fraud, orders with incorrect billing details or requiring further verification may be delayed or cancelled. Please review this Shipping Policy for clarity on these procedures.
⏳ Delays Due to Stock Shortage
Please be aware that some orders may be delayed due to stock shortages or high demand. We are working hard to fulfill all orders as quickly as possible and appreciate your patience. Our Shipping Policy helps manage expectations transparently.
📦 Order Fulfillment Timeline
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Processing Time: 3–5 business days (may extend up to 10 business days during holidays or peak periods)
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Shipping Time: 10–20 business days, depending on your selected shipping option and location
Orders begin processing immediately. No changes can be made once processing has begun (including address changes). Please double-check your shipping details at checkout.
We ship on business days only (Monday–Friday) and do not ship on weekends or holidays.
📬 Tracking & Multiple Shipments
All orders include a tracking number. You'll receive it via email once your order is dispatched. This Shipping Policy covers what to expect from tracking and split shipments.
Some carriers may take a few days to update tracking information. If your tracking hasn't updated 5 business days after dispatch, please contact us.
For orders with multiple items, shipments may be split across different dates depending on item availability and partner locations.
📍 Estimated Delivery Times
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–14 business days |
| Canada & Europe | 10–14 business days |
| Australia & New Zealand | 10–21 business days |
| Mexico, Central & South America | 15–30 business days |
These estimates do not include the 2–10 business day processing time.
🚨 Important Delivery Notes
We strive to meet all estimated timelines, but unforeseen circumstances such as customs delays, severe weather, public holidays, and local disruptions may affect delivery. Plantagotchi is not liable for delays caused by factors beyond our control. Our Shipping Policy reflects this commitment to transparency.
💰 Duties, Taxes & Fees
International orders may be subject to customs duties, import taxes, and clearance fees upon arrival. These charges are the sole responsibility of the customer.
If a shipment is refused and returned to us, the customer will be responsible for any related return shipping and customs fees.
Customs policies vary widely; we recommend contacting your local customs office for details. This Shipping Policy ensures customers are fully informed.
📦 Lost, Stolen, or Damaged Packages
If your tracking shows delivery but you have not received the item:
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File a claim with your shipping carrier immediately.
We rely on carrier tracking and timestamps to validate claims and may be unable to approve your request if it is not reported promptly.
Plantagotchi is not responsible for lost, stolen, or damaged packages once they are confirmed delivered. This Shipping Policy clarifies our position and encourages prompt reporting.
⚠️ Wrong Address Disclaimer
It is your responsibility to ensure the shipping address is accurate before placing an order.
Once an order has been processed, we cannot make any changes to the address.
Orders sent to incorrect addresses provided by the customer are not eligible for refunds or replacements.
If you have any questions about your order or our Shipping Policy, feel free to reach out to us at myplantagotchi@gmail.com — we're here to help!