Privacy Policy

Last Updated: 30 April 2025

This Privacy Policy describes how Plantagotchi ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://myplantagotchi.store (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised policy on the Site and update the "Last Updated" date. If required by law, we will take additional steps to inform you.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months. This information varies depending on how you interact with us.

In addition to specific uses listed below, we may use your information to:

  • Communicate with you

  • Provide and improve the Services

  • Comply with legal obligations

  • Enforce terms of service

  • Protect our users and our business

What Personal Information We Collect

Information You Provide to Us Directly

  • Contact details: Name, address, email, phone number

  • Order information: Billing/shipping address, payment confirmation

  • Account details: Username, password, security questions

  • Shopping activity: Items viewed, added to cart, wishlisted

  • Customer support: Messages and interactions with our support team

Some features may require you to provide this information. If you do not, you may not be able to use those features.

Information We Collect Automatically

Through cookies and similar technologies, we collect:

  • IP address

  • Device and browser details

  • Pages viewed and time spent

  • Interaction data with the Site and Services

Information from Third Parties

We may receive personal information from:

  • Vendors and service providers (e.g., Shopify, analytics providers, payment processors)

  • Marketing and advertising platforms

  • Social media platforms and integrations

This data is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data.

How We Use Your Personal Information

1. Providing Services

  • Process orders and payments

  • Manage accounts and profiles

  • Deliver products

  • Handle returns and customer service

2. Marketing & Advertising

  • Send promotional emails or texts

  • Serve targeted ads on our Site and third-party websites

3. Security & Fraud Prevention

  • Detect and prevent fraud or misuse

  • Ensure platform integrity

4. Communications

  • Respond to inquiries

  • Provide updates on orders or account status

Cookies and Tracking Technologies

We use cookies to:

  • Enhance and personalize your user experience

  • Analyze site traffic and behavior

  • Provide targeted advertising

You can control cookies via browser settings, but disabling them may impact site functionality.

For more about Shopify cookies: Shopify Cookie Policy

How We Disclose Your Personal Information

We may share your personal information with:

Category Recipients
Identifiers (e.g., name, email, phone) Service providers, payment processors, Shopify
Commercial data (e.g., orders, support requests) Fulfillment partners, customer support
Internet activity (e.g., usage data) Analytics providers, ad partners
Affiliates & partners Within our corporate group or marketing partners
Legal or business transfers As part of a merger, acquisition, or legal request

We do not sell or use sensitive personal information to infer characteristics.

User-Generated Content

You may post content such as product reviews. These submissions are public and may be accessed by anyone. We cannot control or guarantee the privacy of information you choose to share publicly.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of those sites. Please review their individual policies before providing any personal information.

Children’s Data

The Services are not directed at children. We do not knowingly collect personal data from individuals under the age of 16. If we become aware of such data collection, we will delete the information.

Security and Retention

We implement reasonable security measures to protect your information. However, no system is 100% secure. Avoid transmitting sensitive data through unsecure channels.

We retain personal data only as long as necessary for:

  • Providing services

  • Maintaining legal obligations

  • Resolving disputes

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request details of your personal data

  • Deletion: Request deletion of your personal data

  • Correction: Request corrections to inaccurate information

  • Portability: Receive a copy of your data in portable format

  • Restriction: Ask us to stop processing your data

  • Withdraw consent (where applicable)

  • Appeal: Appeal a denied request

Communication Preferences

You can opt out of promotional emails at any time by clicking "unsubscribe" in the email footer. You may still receive essential, transactional messages.

Exercising Your Rights

You may contact us using the details below to exercise your rights. We may need to verify your identity (such as by confirming your email address or account details) before processing your request.

We will not discriminate against you for exercising your rights.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 Email: myplantagotchi.store@gmail.com
🌐 Website: https://myplantagotchi.store